Terms of Service

1. Acceptance of Terms

Welcome to multiverbality Dutch Language School. These Terms of Service ("Terms") govern your use of our website, educational services, and any related services provided by multiverbality Dutch Language School ("multiverbality," "we," "us," or "our").

By accessing our website, enrolling in our courses, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Service Description

multiverbality Dutch Language School provides Dutch language education services, including but not limited to:

Educational Services

• Group and private Dutch language classes (beginner to advanced levels)
• Online and in-person instruction
• Specialized programs (Business Dutch, Cultural Immersion, NT2 Exam Preparation)
• Assessment and placement testing
• Educational materials and resources
• Student progress tracking and reporting

Digital Services

• Access to our learning management system
• Digital library and multimedia resources
• Online practice exercises and assessments
• Virtual classroom technology
• Student portal and communication tools

Support Services

• Academic counseling and guidance
• Technical support for online platforms
• Cultural events and conversation clubs
• Study abroad consultation
• Career and educational pathway advice

3. Enrollment and Registration

Eligibility

To enroll in our courses, you must:

• Be at least 13 years of age (students under 18 require parental consent)
• Provide accurate and complete registration information
• Have the necessary technology for online courses (if applicable)
• Meet any course-specific prerequisites

Registration Process

• Account Creation: You must create a student account with accurate information
• Placement Testing: Most students must complete a placement assessment
• Course Selection: Choose appropriate courses based on your level and goals
• Payment: Complete payment for selected courses before class begins
• Confirmation: Receive enrollment confirmation and access credentials

Class Capacity and Scheduling

• Classes have limited capacity and are filled on a first-come, first-served basis
• We reserve the right to cancel classes due to insufficient enrollment
• Schedule changes may occur with reasonable notice to students
• Students will be notified of any significant changes via email

4. Payment Terms

Tuition and Fees

• All tuition and fees must be paid in full before course commencement
• Prices are subject to change with 30 days' notice
• Payment plans may be available for certain programs
• Late payment fees may apply to overdue accounts

Payment Methods

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• Bank transfers (for corporate accounts)
• PayPal
• Installment plans (for eligible courses)

Billing and Invoicing

• Receipts and invoices will be provided electronically
• Corporate clients may request formal invoicing with net 30 terms
• All payments are processed in US Dollars (USD)
• Currency conversion fees may apply for international payments

5. Refund and Cancellation Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new enrollments. You may request a full refund within 30 days of your first class for any reason.

Standard Refund Policy

• Before course start: 100% refund minus $50 administrative fee
• Within first week: 90% refund
• Within first two weeks: 75% refund
• After two weeks: 50% refund for unused classes
• After 50% course completion: No refund available

Special Circumstances

• Medical emergencies: Full refund with medical documentation
• Relocation: Prorated refund for students moving more than 50 miles away
• Course cancellation by multiverbality: Full refund or transfer to equivalent course
• Technical issues: Makeup classes or partial refunds for online course disruptions

6. Student Conduct and Responsibilities

Expected Behavior

All students are expected to:

• Attend classes regularly and punctually
• Treat instructors and fellow students with respect
• Participate actively in class activities and discussions
• Complete assignments and homework on time
• Maintain academic honesty and integrity
• Follow all classroom and online platform guidelines

Prohibited Conduct

The following behaviors are strictly prohibited:

• Harassment, discrimination, or bullying of any kind
• Disruptive behavior that interferes with learning
• Sharing login credentials or course materials with unauthorized persons
• Recording classes without explicit permission
• Cheating, plagiarism, or academic dishonesty
• Using inappropriate language or content

Attendance and Participation

• Regular attendance is essential for language learning success
• Students missing more than 25% of classes may be dismissed without refund
• Makeup classes may be available for excused absences
• Online students must actively participate in virtual classes

Disciplinary Actions

Violations of conduct standards may result in:

• Verbal or written warnings
• Temporary suspension from classes
• Dismissal from the program without refund
• Restriction from future enrollment

7. Intellectual Property Rights

multiverbality's Intellectual Property

All content provided through our services is protected by intellectual property laws:

• Course Materials: Lesson plans, exercises, videos, and educational content
• Technology: Learning management system, assessment tools, and software
• Branding: multiverbality name, logo, trademarks, and brand materials
• Methodology: Teaching approaches and curriculum design

Permitted Use

You may use our materials solely for your personal educational purposes. You may not:

• Reproduce, distribute, or share course materials with others
• Create derivative works based on our content
• Use our materials for commercial purposes
• Remove copyright notices or attribution
• Reverse engineer or copy our technology platforms

Student Work

• You retain ownership of original work you create during courses
• multiverbality may use anonymized student work for educational or promotional purposes
• Student testimonials and success stories may be used with permission

Copyright Infringement

If you believe your copyright has been infringed, please contact us at legal@multiverbality.com with:

• Description of the copyrighted work
• Location of the allegedly infringing material
• Your contact information
• Statement of good faith belief
• Electronic signature

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key Privacy Commitments

• We collect only information necessary to provide our services
• We do not sell your personal information to third parties
• We implement strong security measures to protect your data
• You have rights to access, correct, and delete your information
• We comply with applicable privacy laws (GDPR, CCPA, etc.)

Educational Records

• We maintain records of your academic progress and performance
• Educational records are protected under applicable privacy laws
• You may request copies of your educational records
• We may share records with authorized educational institutions (with your consent)

9. Disclaimers and Warranties

Educational Outcomes

While we strive to provide excellent language education, we cannot guarantee specific learning outcomes or fluency levels. Success in language learning depends on many factors including:

• Individual aptitude and effort
• Regular attendance and participation
• Time devoted to study and practice
• Previous language learning experience
• Personal learning style and preferences

Service Availability

• We aim for 99% uptime but cannot guarantee uninterrupted service
• Technical issues may occasionally affect online classes
• We provide alternative arrangements for service disruptions
• Scheduled maintenance will be announced in advance

Third-Party Services

• We use third-party platforms and services to deliver our programs
• We are not responsible for third-party service disruptions
• Third-party terms and conditions may also apply
• We do not endorse or control third-party content

10. Limitation of Liability

General Limitations

To the fullest extent permitted by law:

• Our total liability shall not exceed the amount you paid for the specific service
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for lost profits, data, or business opportunities
• Our liability is limited regardless of the legal theory (contract, tort, etc.)

Specific Exclusions

We are not liable for:

• Technical problems with your devices or internet connection
• Delays or failures due to circumstances beyond our control
• Actions or omissions of third-party service providers
• Loss or corruption of your data or assignments
• Misuse of our services by other users

Indemnification

You agree to indemnify and hold harmless multiverbality, its officers, directors, employees, and agents from any claims arising from:

• Your use of our services
• Your violation of these Terms
• Your infringement of any third-party rights
• Any content you submit or share

11. Termination

Termination by Student

You may terminate your enrollment or account at any time by:

• Providing written notice to our student services team
• Completing any required withdrawal procedures
• Settling any outstanding balances
• Following our refund policy guidelines

Termination by multiverbality

We may terminate your enrollment or access to services for:

• Violation of these Terms or our policies
• Non-payment of fees
• Disruptive or inappropriate behavior
• Providing false information during registration
• Misuse of our technology platforms

Effects of Termination

Upon termination:

• Your access to classes and materials will be discontinued
• Refunds will be processed according to our refund policy
• You must return any physical materials
• Your account may be deactivated
• Certain provisions of these Terms will survive termination

12. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

Dispute Resolution Process

In the event of a dispute, we encourage the following resolution process:

1. Direct Communication: Contact our student services team first
2. Formal Complaint: Submit a written complaint to management
3. Mediation: Agree to mediation through a neutral third party
4. Arbitration: Binding arbitration as a final resort

Jurisdiction

• Any legal actions must be brought in New York state or federal courts
• You consent to the jurisdiction of these courts
• Class action lawsuits are waived to the extent permitted by law

Limitation Period

Any claims must be brought within one (1) year of the date the claim arose, or such claim will be permanently barred.

13. Changes to Terms of Service

We reserve the right to modify these Terms at any time. When we make changes:

Notification Process

• We will post updated Terms on our website
• We will update the "Last Modified" date
• We will notify enrolled students via email for significant changes
• We may require acknowledgment of new terms for continued service

Effective Date

• Changes become effective 30 days after posting for current students
• New enrollments are subject to the current Terms immediately
• Continued use of services constitutes acceptance of new Terms

Disagreement with Changes

If you disagree with updated Terms, you may:

• Discontinue use of our services
• Request account termination
• Complete current courses under existing Terms (if applicable)

14. Contact Information

For questions about these Terms of Service or to report violations, please contact us: