Table of Contents
1. Overview
multiverbality Dutch Language School ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
Key Points
- We collect information to provide better language learning services
- We do not sell your personal information to third parties
- You have control over your data and can request its deletion
- We use industry-standard security measures to protect your information
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, profile information
- Educational Information: Language proficiency level, learning goals, course history
- Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
- Communication Records: Messages, emails, and other communications with our staff
Automatically Collected Information
When you use our website or services, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, referral sources
- Learning Analytics: Progress data, quiz results, time spent on lessons, interaction patterns
- Technical Data: Log files, error reports, performance metrics
Information from Third Parties
We may receive information about you from:
- Social media platforms (if you choose to connect your accounts)
- Payment processors and financial institutions
- Marketing partners and analytics providers
- Educational institutions (for partnership programs)
3. How We Use Your Information
We use your information for the following purposes:
Service Provision
- Provide and deliver our Dutch language courses and services
- Create and manage your student account
- Process enrollments and payments
- Track your learning progress and provide personalized recommendations
- Facilitate communication with instructors and other students
Communication
- Send you course-related notifications and updates
- Respond to your inquiries and provide customer support
- Send newsletters and promotional materials (with your consent)
- Notify you about changes to our services or policies
Improvement and Analytics
- Analyze usage patterns to improve our services
- Conduct research to enhance our teaching methods
- Develop new features and course offerings
- Monitor and ensure the security of our services
Legal and Business Operations
- Comply with legal obligations and regulatory requirements
- Protect our rights and prevent fraud or abuse
- Conduct business transactions (mergers, acquisitions, etc.)
- Maintain records for administrative purposes
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in:
- Payment processing (Stripe, PayPal)
- Email marketing and communication platforms
- Cloud hosting and data storage services
- Analytics and performance monitoring
- Customer support tools
Educational Partners
With your explicit consent, we may share information with:
- Partner universities or educational institutions
- Study abroad program coordinators
- Certification bodies for exam purposes
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Investigate potential violations of our terms
- Respond to emergencies involving personal safety
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- Encryption: All data in transit is encrypted using TLS 1.3
- Secure Storage: Data at rest is encrypted using AES-256 encryption
- Access Controls: Multi-factor authentication and role-based access
- Network Security: Firewalls, intrusion detection, and regular security audits
Operational Safeguards
- Regular security training for all staff members
- Incident response procedures and data breach protocols
- Regular backups and disaster recovery plans
- Third-party security assessments and penetration testing
Security Notice
While we strive to protect your information, no method of transmission over the internet is 100% secure. Please help us by using strong passwords and keeping your account information confidential.
Opt-Out Options
You have the option to opt out of certain data collection and advertising services:
- Cookies and Tracking: You can manage cookies and prevent tracking by adjusting your browser settings or by visiting Your Online Choices.
- Google Display Advertising: To opt out of Google's display advertising, visit the Google Ads Settings page.
- Analytics Tracking: You can disable analytics tracking using the following opt-out tools:
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
General Rights
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain processing activities
- Restriction: Request limitation of how we process your information
GDPR Rights (EU Residents)
If you are located in the European Union, you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.
CCPA Rights (California Residents)
California residents have specific rights under the California Consumer Privacy Act, including the right to know what personal information is collected and how it's used.
Exercise Your Rights
To exercise any of these rights, please contact us at privacy@multiverbality.com or use our contact form. We will respond to your request within 30 days.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
Teen Students (13-17 years)
- We require parental consent before enrolling students under 18
- Parents have the right to review and request deletion of their child's information
- We provide additional privacy protections for teen students
- Parents can contact us to exercise rights on behalf of their minor children
If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@multiverbality.com.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:
- Adequacy Decisions: We transfer data to countries with adequate protection levels
- Standard Contractual Clauses: We use EU-approved contractual terms
- Certification Programs: We work with certified service providers
- Binding Corporate Rules: Internal policies ensuring consistent protection
We maintain the same level of protection for your data regardless of where it is processed.
10. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Retention Periods
- Active Student Records: Duration of enrollment plus 7 years
- Payment Information: 7 years for tax and accounting purposes
- Marketing Data: Until you opt-out or 3 years of inactivity
- Website Analytics: 26 months for Google Analytics data
- Support Communications: 3 years for quality assurance
After the retention period, we securely delete or anonymize your information unless required to retain it by law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:
- We will post the updated policy on our website
- We will update the "Last Modified" date
- We will notify you via email for material changes
- We may require your consent for certain changes
We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Email: privacy@multiverbality.com
Phone: +1 212-736-3100 ext. 201
Mail: multiverbality Dutch Language School
Privacy Department
405 Lexington Avenue, 15th Floor
New York, NY 10174, United States
EU Representative
For EU-related privacy matters:
Email: eu-privacy@multiverbality.com
Response Time: 72 hours
Languages: English, Dutch, German, French
Response Commitment
We are committed to addressing your privacy concerns promptly. We will acknowledge receipt of your inquiry within 48 hours and provide a substantive response within 30 days.